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Refund policy

Quick Summary

  • Return requests must be made within 14 days of delivery.

  • Final sale (no returns): sealed trading cards, sealed games, sale or discounted items, and anything opened, used, or altered.

  • Approved refunds have a 10% restocking fee (waived if you choose store credit) and the return shipping cost taken out.

  • Original shipping is non-refundable unless we made an error or the item was damaged in transit.

  • Cancellations carry a 10% fee, which is waived if you choose store credit.

  • All returns must be approved first. Returns sent without approval will not be accepted.

Final Sale Items

The following are not eligible for return or refund, with no exceptions:

  • Sealed trading cards

  • Sealed games

  • Sale or discounted items

  • Any item that has been opened, used, or altered

Return Requirements

To be approved, a return must:

  • Be requested within 14 calendar days of confirmed delivery (based on carrier tracking). After that, the order is final.

  • Be unused, unopened, and factory sealed

  • Be in its original packaging

  • Not be a final sale item

Returns that do not meet all requirements will be denied and sent back to you at your expense.

How to Start a Return

Contact us through the "Chat With Us" widget or email info@nerdzoic.com with your order number. If approved, we will send a return label and instructions. You must use the label we provide; returns sent any other way may be refused (our label makes sure every return is tracked in case it is lost or damaged in transit).

Fees & Shipping Costs

For all approved returns of items you have already received:

  • A 10% restocking fee is deducted from the order total

  • The return label cost is deducted from the refund

  • Original shipping charges are non-refundable, except when we made an error or the item was damaged in transit

If you choose store credit, the restocking fee is waived, but the return label cost and original shipping are still deducted.

Order Cancellations

  • Orders can only be canceled before they ship. Once shipped, an order must go through the return process (see Return Requirements above).

  • This applies to both in-stock items and pre-orders.

  • Cancellations are treated as refunds and carry a 10% cancellation fee. The fee is waived if you choose store credit.

  • To cancel, contact us with your order number and your refund choice (original payment method or store credit).

Refund Method & Time Limits

These rules apply to all returns and cancellations:

Situation Refund options
Most orders under 6 months old Original payment method (10% fee) or store credit (no restocking or cancellation fee)
Shop Pay Installments orders 3 months or older Store credit only
Any order 6 months or older (including PayPal) Store credit only

Damaged or Defective Items

If your item arrives damaged in transit, contact us within 14 days of delivery with photos (of both the damaged item and the outside of the shipping box).

We partner with ShipSurance to insure our packages and will file the claim on your behalf. We will send you an affidavit to complete, and the investigation will not begin until it is submitted. Claims can take up to 15 business days once the investigation starts.

We will send a replacement if one is available, or issue a full refund if not.

Replacements and refunds are issued only after ShipSurance confirms the package as lost or closes the claim.

The following do not count as damaged or defective:

  • Minor manufacturer cosmetic or paint flaws

  • Packaging wear that matches the grade chosen at checkout, such as slight creases or dents on a Near Mint box, or heavier damage on a Banged Up box (see our Package Grading policy)

Exchanges

Because collectibles are limited, exchanges are not guaranteed. The fastest option is to return an eligible item and place a new order.

Refund Processing

Once your return is received and inspected, we will let you know if it is approved or denied. Approved refunds are processed right away but may take 5 to 7 business days to show up, depending on your credit card company or bank.

Policy Enforcement

We may deny any return, refund, or cancellation that does not follow this policy. This policy applies to all orders unless an authorized Nerdzoic representative agrees otherwise in writing.