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Help Center

Help Center

Frequently Asked Questions

How fast do in stock items ship?

Are pre-order dates guaranteed?

Do you charge sales tax?

How much is shipping?

Why should I trust you?

Who gets their pre-orders first?

When do I get charged for my preorder?

Can I cancel my pre-order?

Can you hold items and ship them together?

Why do you only ship to certain countries?

What providers do you use for shipping?

What is your refund policy?

Are you drop shipping or using a distributor?

How can I talk to a live person?

Do you have an affiliate program?

Does Nerdzoic sponsor toy reviewers?

Does Nerdzoic have a phone number?

Do you have a physical retail store?

Can you ensure my toy packaging is minty fresh?

How do you package orders prior to shipping?

What packing materials do you use?

Are your packing materials environmentally friendly?

Do you have a rewards/loyalty program