We wish! Due to the variable nature of the manufacturers, pre-order dates are never guaranteed.
As collectors, we know how frustrating it can be! Especially if you see the product you pre-ordered pop up on another website or "in the wild." The truth is that every retailer on the planet has ZERO guarantee as to how quickly they receive their product.
We use distributors that receive orders from both Eastern & Westerns ports in an attempt to have product as early as possible! For more details, checkout our Pre-Order Policy.
We are a company ran by collectors. Our transparency is our best asset. Need to talk to someone? Our phone number is posted on the website! Want to get to know the people behind the brand? Check us out on YouTube!
Pre-orders are shipped first come, first serve. That means the quicker you get your pre-order placed, the quicker you will receive it. This comes into play most if products arrive in multiple shipments. For full details please review our preorder policy.
We charge for pre-orders when you place the order. We do so for a few different reasons. We do so to keep our processing simplified and limit the amount of times your payment method is being authorized to just one.
As collectors, we believe that it helps collectors budget better when payment is made at the time of purchase.
We understand that collectors need to cancel a preorder from time to time. We are happy to refund a pre-order no questions asked, however, we do charge a 10% cancelation fee to cover the costs associated with the transaction. Alternatively, we offer store credit without any cancelation fee. For full details please review our pre-order policy.
We only ship products that meet our package condition policy. Our packaging procedures were created to ensure that packaging looks great upon arrival. If your packaging arrives in a way that you are unhappy with, please contact us.